Frequently Asked Questions
Everything you need to know about your Urth electronics and orders.
What is the warranty period for Urth electronics?
All Urth devices come with a standard 24-month manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our logistics portal to monitor your delivery in real-time.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are Urth products compatible with international voltage standards?
Most of our electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or the user manual before use abroad.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure cryptocurrency payments through BitPay.
Do you offer technical support for setup?
Yes, our dedicated technical team is available via live chat and email from 9 AM to 6 PM EST to assist you with device configuration and software updates.