Returns & Exchanges

At Urth, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for returns and exchanges to get you back on track.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Ensure the product is in its original packaging with all included accessories, manuals, and cables, as well as being reset to factory settings.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.